The Inn - FAQs
At C’est La Vie Inn our top priority is your comfort and security. We understand that part of achieving this includes understanding our policies so there are no unwanted surprises associated with your stay. If you have questions or need clarification about any of the following, please ask us.
What are your check-in and check-out times?
Regular check-in time is between 3 and 6 PM. Should you arrive early, please feel free to enjoy our gardens until your room is ready. If you will be arriving after 8 PM, please make prior arrangements to ensure access to your room. Our check-out time is 11:00 AM. Once again, feel free to enjoy the grounds after checking out. If you need a later check-out time, prior arrangements must be made or a late check-out fee of 25% will be charged.
What time is breakfast served in the morning?
We begin serving breakfast as early as 8:30 AM and as late as 9:30 AM. Please make arrangements in advance if you need an earlier breakfast.
What dietary needs can you accommodate?
Here at C’est La Vie Inn we strive to fulfill our guests’ dietary requirements; however, this is not always possible. If your allergies are so restrictive, please let us know what you can eat, rather than what you cannot eat, or consider bringing your own food. Otherwise, cereals, fresh fruit, and coconut milk are always available.
What complimentary inn amenities do you offer?
For our guests, we provide high definition TVs with free premium channels such as Showtime and HBO, guest computer with a printer, high speed Wi-Fi, individual heating/cooling, soft drinks and mineral water, fresh baked chocolate chip cookies, premium chocolates, afternoon port, organic bath products, plush bathrobes, disposable slippers, hair dryers, and makeup mirrors.
What is your policy regarding pets?
We love animals, but we ask that you try not to bring them with you during your stay. We would be happy to help you make reservations at a nearby kennel. Always call ahead if bringing a pet and we welcome documented service dogs.
Where does your cat, Mr. Pug, live in the B&B?
Our cat does not reside in the common areas or on the second floor where the guests live. We isolate him because some of our guests are allergic to cats. As a result, we have not had any guests with such allergies complain about this separate arrangement
What is your policy regarding children?
We welcome well-behaved children. However, we do suggest the Casablanca Suite if you have a baby. This way your little one can have extra space for crawling and playing about the room.
If I’m not renting a car, how would I get to the inn from the airport or train station?
Generally there are taxis waiting outside the Eugene Airport at all times. In addition, the airport features the Omni Shuttle that you can schedule ahead of time. The cost for either of these choices typically runs around $20. Do contact them directly for the current fare. A taxi stand can also be found at the Amtrak station for the short ride to the inn.
Is the inn within walking distance to downtown? Do I need to rent a car?
A car may not be necessary as many of Eugene’s restaurants and shops are within walking distance. If you do plan to visit the Willamette Valley wineries or explore the Oregon coast and mountains, we suggest renting a car. For your convenience, we can offer you the use of our bicycles so you can get around quite easily.
Do you have free off street parking at the inn?
There is ample off street parking in front of the Inn or on the side. Please do not park in the driveway and try not to park across the street.
When is my credit card charged for the room I just reserved?
Usually, your card is charged on your arrival day. In certain cases, we require a partial payment when the reservation is made. For whole house or special event bookings, a one-quarter non-refundable deposit is required when the reservation is made, a second one-quarter non-refundable deposit is processed two months before your arrival date, and the balance is collected on your arrival date. For a stay that is at least four nights, when multiple rooms are booked for at least two nights, a University of Oregon home football weekend, or a Eugene Marathon weekend, a one-quarter non-refundable deposit is required when the reservation is made and another one-quarter non-refundable payment is collected two weeks before your arrival date. Your confirmation email will outline the payment and cancellation policies for the reservation.
When does a reservation request become a special event booking?
Typically any request that is reserved up to a year in advance is labeled a special event booking. Two examples are the U of O graduation and the Olympic Trials.
What is your cancellation policy?
Generally for a cancellation, we require notice four days or more prior to your arrival date and it is subject to a $25 cancellation fee. If you cancel three days or less prior to your arrival date, we will charge your credit card for the first night’s lodging unless we can re-book the room. If you fail to properly notify us of a cancellation, we will charge your credit card for the full amount of the reservation. We cannot refund room nights for early departures.
For either whole house or special event reservations:
Once this reservation has been accepted, any subsequent cancellation will be subjected to a cancellation fee equal to the initial deposit. Should the cancellation occur after the final payment has been processed, you will be responsible for any unsold rooms under your original reservation that we cannot re-book. In the event your rooms are re-booked, we will issue a refund to your credit card with the funds we collect from the re-bookings less the initial deposit.