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"Beginning in 2013, TripAdvisor has presented C’est La Vie Inn with its fourth consecutive Certificate of Excellence.  This prestigious honor is awarded to the top-performing 10% of all businesses worldwide on TripAdvisor, that consistently earn high ratings from TripAdvisor travelers."


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The Inn - Our Policies

At C’est La Vie Inn our top priority is your comfort and security. We understand that part of achieving this includes knowing our policies so there are no unwanted surprises associated with your stay. If you have questions or need clarification about any of the following, please ask us.

When is my credit card charged? This depends on with whom you made the reservation. 

Reservations made via C’est La Vie Inn’s web site

  • For most stays, we charge a $35 non-refundable per room deposit upon confirmation of your reservation. The balance is charged within seven days before arrival. Booking made within seven days of arrival are charged the full amount at the time of confirming the reservation.
  • For multiple rooms, special events, or stays of four nights or longer a 30% non-refundable deposit is charged upon confirmation of your reservation.  The balance is charged seven days before arrival.

Reservations made via Booking.com web site

  • You have until 30 days before arrival to cancel cost free. The total non refundable balance per room due is charged within 30 days before arrival. Reservations made within the 30 days before arrival are charged the full amount and are nonrefundable at the time of confirming the reservation.

Reservations made via Expedia.com [or affiliates like Hotels.com, etc] web site

  • You will be charged 20% and taxes non-refundable per room deposit upon confirmation of your reservation.
  • Seven days or less 100% of reservation and taxes will be charged. Reservations made within seven days of arrival are charged the full amount at the time of confirming the reservation.

What are ‘special event’ bookings?
Reservations made six months or more in advance are considered special event bookings. Other examples include holidays, graduation weekend, Duck football games and the Olympic Trials.

I need to cancel my reservation.  What do I do?

  • There will always be a cancelation fee if not within the grace period. Depending on which organization you made the reservation will depend on the fee.
  • Reservations made through Booking.com, Expedia.com [or their affiliates like TripAdvisor, Hotels, etc.] must be cancelled through the website used to make the reservation.
  • For reservations made via our web site [ https://cestlavieinn.com/ ] send a email to reservations@cestlavieinn.com with “Cancellation” in the subject line
  • For whole house or special event reservations, cancellations are subject to a cancellation fee equal to the initial deposit or as defined in our cancellation policy.

What is your CLV cancellation policy?

  • There is no fee if cancelled within 24 hours unless booked less than seven days before arrival.
  • If you cancel with less than seven days notice, we will retain the full cost of the reservation, unless we are able to re-book your room(s).
  • We cannot refund or credit room nights for early departures.

Check-in and check-out times:
C’est La Vie Inn is our home, so we do not have a front desk.

  • Regular check-in time is between 3 PM and 6 PM.  Please let us know your expected time of arrival.
  • Early arrivals or dropping off luggage before check in can be arraigned.  We do charge a $25 fee for this service.
  • Late check-in is no problem, but requires advanced notice so that we may make arrangements to provide you with access.
  • Our check-out time is 11:00 AM.  If you need late check-out, prior arrangements must be made or a late check-out fee of 25% will be charged since this prevents the room being readied for the next guests.

Feel free to enjoy the grounds or parlor after checking out.

What time is breakfast served in the morning?
We have two breakfast seating’s. 8:00 AM and 9:00 AM. Please make arrangements in advance if you need an earlier breakfast.  We do provide a “to go” breakfast bag for our early morning checkouts.

What dietary needs can you accommodate?
Let us know at least five days in advance of your arrival, if you have any dietary requirements (vegetarian, no wheat/gluten, etc).  We will make every effort to accommodate your dietary needs.  Cereals, fresh fruit, and coconut milk are always available. 

What complimentary amenities do you offer?
We provide in-room high definition TVs with Netflix, along with high speed Wi-Fi, cold bottled water, fresh baked cookies, early evening Port & chocolates, Organic Shikai bath products, plush bathrobes, disposable slippers, hair dryers, and makeup mirrors.

Are you ADA accessible?
Unfortunately in the late 1800’s they did not think about ADA access.  We have 8 steps to the front door/main level.  Another 19 steps (with a landing midway) to the 2nd story which is where the rooms are located.

What is your policy regarding potential guests animals?
We  provide an animal dander free environment due to guests allergies, which if we allowed animals, would fundamentally alter the nature of services we provide.  Sorry no animals allowed in the inn.

What is your policy regarding children?
We welcome well-behaved, parent attentive children of 12 years of age or older. Matisse and Monet have additional blow-up beds suitable for a child or young adult.  Call us so we can modify your reservation to include this option. We do add ($40) per day for the additional room occupancy and breakfast.

If I’m not renting a car, how would I get to the inn from the airport or train station?
We have Uber and Lyft. Generally there are taxis waiting outside the Eugene Airport at all times.  In addition, the airport features the Omni Shuttle that you can schedule ahead of time.  The cost for either of these choices typically runs around $20. Do contact them directly for the current fare. A taxi stand can also be found at the Amtrak station for the short ride to the inn.

Is the inn within walking distance to downtown? Do I need to rent a car?
A car may not be necessary as many of Eugene’s restaurants and shops are within walking distance. If you do plan to visit the Willamette Valley wineries or explore the Oregon coast and mountains, we suggest renting a car. There are EMX bus stops a few blocks from the inn which can take you to the U of O or other local destinations. C’est La Vie Inn is 2.3 miles from the U of O.  It takes 9 minutes by driving, 28 minutes using EMX and 48 minutes walking to get there. We can  refer you to a bike rental shop so you may enjoy the many biking trails available in Eugene. There are tour guides we can refer you to for a variety of adventures [wine, food, etc.]

Do you have free street parking at the inn?
Yes there is ample street parking in front of the Inn on Taylor Street or on the 10th Street side. Please do not park in the driveway.

Do you allow smoking on the premises?
We are a nonsmoking nonvaping facility.  No smoking in the rooms, or in the house.  This includes no candles.  This is for your safety as well as that of the inn’s.  We have a table and chairs with an ash tray between the garage and the house.  There is a covered area with table and chairs with an ash tray behind the garage.